Freshdesk

We're Changing

Damon Traverse

Freshdesk Announcement

As of Wednesday 7th February 2018, Cheshire FA will be introducing a new customer service platform. We want to get closer to you; our volunteers, our players, our referees, our coaches, our people.

You are our priority. We want to provide you with a better service utilising technology that makes keeping you updated at the forefront of our thinking.

We’ll be the first to admit, that it can be frustrating calling our offices and not getting the answers you need, when you need them.

We are removing the use of private staff email addresses and instead, moving to shared mailboxes so we can be more efficient in supporting you to run the game that we love. Our new system will be run by the clever team at Freshdesk.

You will be able to interact with us quicker, easier and (hopefully!) stress free. Our new system will enable multiple staff to help rectify your issue rather than relying on the availability of one person.

All you need to do is to email one of our new addresses found below, with your query and we’ll do the rest.

Steve Stewart, General Manager at Cheshire FA says, ‘This initiative is in direct response to us listening and acting upon the feedback we get from you. It is our aim to provide excellent customer service and response times. Technology and sometimes we, ourselves, have not always provided the level of service you as customers, clients and volunteers deserve. We are confident our communication systems will improve dramatically as a result of the introduction of our new Freshdesk system.’.

For confirmed email addresses, along with a description of our new customer excellence tool process click Here.