Cheshire FA HQ

Customer Support Officer

Cheshire FA
We’re changing lives through football and we’d like you to be part of our team.

We’re changing lives through football and we’d like you to be part of our team.

Are you a strong administrator that can help deliver customer excellence to our stakeholders? Are you passionate about driving improved standards across grassroots football?

Do you want to be an integral part of new and innovative projects which grow and sustain the game?

Are you ambitious and want to develop into a leader? Yes? Read on!

A bit about us:

We govern football across Cheshire and have been doing that since 1878 (yes, that long!) putting our clubs, leagues, players, coaches and referees at the heart of our delivery. We support, develop and grow the game in Cheshire for each and every format of Football. It’s our Responsibility to act with Integrity and Empathy, leading as a Team to provide Inspiration For All.

These are values. This is our mission

A bit about the role:

We want a hardworking and reliable individual who can diversify their work load and help us to improve our customer excellence by providing leadership throughout the business.

You will be working as part of the Football Development and Governance teams, which are 2 key departments of Cheshire FA. Developing interventions to continually exceed the customers’ needs and take ownership and responsibility for the delivery support of key FA programmes

What’s the deal?

We’re looking for the best candidate who can support the delivery of our volunteer workforce and strategically position us to be leading the way in ensuring football is for all. You’ll get the chance to work for a progressive and innovative County FA and work closely with colleagues nationally at The FA. If that wasn’t enough, we’ll pay you too! We’d like to offer the successful candidate:

  • A permanent, full time (35 hours per week) contract.
  • Competitive remuneration (£16,000 - £18,000) depending on experience.
  • Flexible working in a positive and constructive environment.
  • Development opportunities in a fast paced organisation.

How do I apply?

We’re glad you asked! Simply read through the Job Description found below and send a covering letter stating your suitability for the role, a copy of your most recent CV and your completed monitoring and evaluation form to

In the subject field in your email please use – REF – CSO Application

Closing date for applications: Wednesday 21st March at 5:00pm