Whilst we recognise that some queries need to come into the County FA as Clubs and Leagues cannot complete the solution, we do ask that you follow the steps below as many queries can be answered via the information online.
If you have a query or are facing an issue with Online Player Registration please ensure you follow these steps:
- Ensure you are logged in to the new Clubs Portal at Clubs.TheFA.com (not the Whole Game System)
- If you have a query or an issue please firstly go to the Grassroots Technology Site at https://grassrootstechnology.thefa.com/support/home where if you select the Player Registration option you will find a range of guidance
- If your query or issue is not resolved via the Grassroots Technology Site please view the Known Issues Page at https://grassrootstechnology.thefa.com/support/discussions/forums/48000347253 as the majority of issues can be found with details of the solution and/or an update on how The FA are resolving the issue. Please note some issues are ongoing and registrations may have to wait if The FA are still working on a solution for a particular issue. If your query or issue is not covered by the Grassroots Technology Site or the Known Issues Page or the solution requires County FA input please email WGS@CheshireFA.com (please refrain from emailing individual members of staff your queries on Online Player Registrations)
The Ready to Go issue has been resolved by The FA Tech Team. To ensure this works first time for the user please follow the below;